Terms of service

YOUR USE OF THIS WEBSITE IS GOVERNED BY THESE TERMS & CONDITIONS 

 

Renovation Factory (“Website”). Renovation Factory provides website features and other products and services to you when you visit or shop at our website, use Renovation Factory products or services, or use the software provided by Renovation Factory in connection with any of the foregoing. Renovation Factory provides the Services subject to the following conditions. This user agreement (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) is between you (“you” or “End User” or “your” or “Buyer” or “Customer” or “Registered User”) and Renovation Factory (“Company” or “us” or “we” or

“Renovation Factory”). This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions about electronic records in various statutes as amended by the Information Technology Act, 2000. WE RECOMMEND THAT YOU READ THESE TERMS & CONDITIONS, AS THEY INCLUDE IMPORTANT TERMS, POLICIES, RIGHTS.

Renovation Factory reserves the right to make changes to these Terms & Conditions at any time, and such changes will be effective immediately upon being posted on the Site. Each time you use the Site, you should review the current Terms & Conditions.

 

YOUR RENOVATION FACTORY ACCOUNT

 

You are required to register with the RenovationFactory.com in order to access certain services of the website. With respect to any such registration, we  may  refuse  to grant to you, and you may not use, a user name (or e–mail address) that is already being used by  someone  else,  that  personally  identifies  you;  that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion.

Your user name and password are for your personal use only. If you use the RenovationFactory.com website, you are responsible for maintaining the confidentiality of your account and password  and  for  restricting  access  to  your computer. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

 

TRADEMARK

 

The RenovationFactory.com website contains copyrighted material, trademarks, and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of Renovation Factory protected by copyright as a collective work under the applicable copyright laws. Renovation Factory owns a copyright in the selection, coordination, arrangement, and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. Users may download / print / save copyrighted material for the User’s personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material without the express permission of Renovation Factory and the copyright owner is permitted.

If copying, redistribution, or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend, or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with Renovation Factory shall not be deemed to be in the public domain but rather the exclusive property of Renovation Factory unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of Renovation Factory unless otherwise stated.

 

ACCURACY OF INFORMATION

 

You ensure any information that you provide in connection with your use of the RenovationFactory.com  website is and should remain true, accurate, and complete, and that you will maintain  and  update  such  information  regularly.  You agree that if any information you provide is false, inaccurate, obsolete or incomplete, we might terminate your use of the Website.

 

REGISTRATION OBLIGATIONS

 

If you use the RenovationFactory.com website as Registered User, you agree that you are competent to contract within the meaning of the Indian Contract Act, 1872. Renovation Factory reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to its notice or if it is discovered that you are under the age of 18 years. You are solely responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree to provide true, accurate, current, and complete  information  about yourself as prompted by the Website registration form or provided by You as a Visitor or user of a third party site through which You access the RenovationFactory.com website. If  you  provide  any  information  that  is  untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not under the User Agreement, Renovation Factory has the right to indefinitely suspend or terminate or block access of your membership with the RenovationFactory.com website and refuse to provide you with access to the Website.

As a condition of purchase, the RenovationFactory.com website requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. The offers made in any promotional messages sent via emails/SMS/MMS shall be subject to change at the sole discretion of Renovation Factory, and Renovation Factory owes no responsibility to provide you any information regarding such change.

 

PRICING DETAILS

 

The price mentioned on our RenovationFactory.com website is the MRP (Maximum Retail Price) for the product, inclusive of all local taxes that are applicable all over India. Additional taxes will be charged depending on the delivery destination. Applied tax rate includes combined tax rate for both state & local taxes. We reserve rights to collect taxes or duty/ surcharge to be added to the normal taxes to be paid.

 

GIFT CARDS POLICY

 

  1. Gift Cards bought will be sent via email. Physical copies of Gift Cards bought online will not be sent separately.
  2. In case of order value exceeding the Gift Card amount, the outstanding balance must be paid by Debit Card/Credit Card/Net Banking or PayPal (for international transactions).
  3. Multiple Gift Cards and Credit Notes can be applied or used in combination with each other.
  4. Renovation Factory shall not be held responsible for any Gift Card being lost or stolen or redeemed without the owner’s permission.
  5. Gift Cards cannot be used towards buying additional Gift Cards and cannot be redeemed for cash or credit notes.
  6. Gift Cards cannot be purchased using credit notes.
  7. Gift Cards can only be redeemed in the same currency in which they are bought.Gift Card value can be partially redeemed in multiple transactions, on the RenovationFactory.com website.

Disclaimer- Gift Card Policies are subject to change at any time without prior notice.

 

ORDER CANCELLATION

 

Sometimes, due to unavoidable circumstances certain orders having been validly placed may not be processed or are capable of being dispatched. Renovation Factory reserves the right to refuse or cancel any order for any reason. Some situations that may result in your order being canceled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order.

We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by Renovation Factory.

 

PROCESSING FEE

 

Our shipping charges are intended to compensate Renovation Factory for the cost of processing your order, including handling and packing the products you purchase, and delivering them to you.

For further details regarding this, please refer to our Shipping & Payment Policy.

 

PAYMENT INFORMATION

 

Transacting through any of the payment method/s offered by us, we are not responsible for any loss or damage arising directly or indirectly to you including but not limited to the following: 

  1. Lack of authorisation for any transaction/s
  2. Or any payment issues arising out of the transaction;
  3. Or decline of transaction for any other reason/s.
  4. Or exceeding the preset limit mutually agreed by you and between your “Bank/s”

Payments made against the purchases/services on Renovation Factory.com website by you shall be as against the MRP displayed on the Website. Before shipping the order to you, we may request you to provide supporting documents (Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a foolproof online shopping environment for our users. 

Renovation Factory employs RAZORPAY, Payments on the Website. Such payments can be made through electronic or through Cash on delivery transactions, as may be permitted by Renovation Factory which shall be at its sole discretion. Use of such third-party services will be governed by their User Agreement, Seller Terms, Conditions, and other rules and policies as may be required and applicable for your nature of activities.

 

DELIVERY AND DISPATCH 

 

Renovation Factory does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. However, if you fail to take the delivery of the goods, Renovation Factory may at its discretion charge you for additional shipping costs.

 

REFUNDS & RETURNS 

 

The defective or damaged goods received should be communicated to the Renovation Factory within 48 hours of its receipt. Any complaint after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered. Renovation

The factory holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges Policy.

 

DETAILS PROVIDED

 

Renovation Factory attempts to be as accurate as possible. However, Renovation Factory does not warrant the content to be accurate, complete, reliable, current, or error-free. If a product offered by Renovation Factory is not as described, your sole remedy is to contact Renovation Factory within 48 hours of receipt, and Renovation Factory reserves the right to provide a solution as per its discretion. Renovation Factory is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.

 

PRICING DISCLAIMER

 

Prices shown on the Website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.

 

WARRANTIES & LIABILITY

 

Renovation Factory does not warrant that this Website will be constantly available, or available at all.

Renovation Factory shall make all endeavors to protect its websites from any viruses or other illegal use of its Website. 

Renovation Factory will not be liable to you in any way to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge that your use of this website is at your sole risk, and you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of the RenovationFactory.com website. 

 

BREAKING THE LAW/ LEGAL LIABILITY

 

If you are found to be in breach of the Terms of Use or Privacy Policy, your actions might cause legal liability for you, other users or us. Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate your membership, and/or refuse to provide you with access to the RenovationFactory.com website.

 

COMPLIANCE

 

Products displayed on the RenovationFactory.com website are manufactured/procured as per the applicable Local Laws of India keeping in mind the required Indian industry standards.

 

INDEMNITY

 

You hereby, agree to indemnify and shall not hold Renovation Factory (its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) for any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breaching of these terms and conditions, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.

 

SEVERABILITY

 

If any provision of the Terms of Use is determined to be invalid in whole or in part, such invalidity or unenforceability shall attach only to such provision and the remaining part of such provision and all other provisions of the Terms of Use shall continue to be in full force and effect.

 

NO WAIVER

 

If we fail to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by the Renovation Factory of them or of the right any time subsequent to enforce all Terms and Conditions of this agreement.

 

FORCE MAJEURE

 

Renovation Factory will not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay is 

  1. beyond the reasonable control of us,
  2. materially affects the performance of any of its obligations under this agreement, and
  3. could not reasonably have been foreseen or provided against, but will not be excused for failure or delay resulting from only general economic conditions or other general market effects.
  4. due to Covid-19 restrictions or lockdowns imposed in a particular area or due to the spread of another pandemic/epidemic

 

DISPUTE RESOLUTION AND GOVERNING LAW

 

These Terms and Conditions or the documents of third-party payment channels shall be governed and construed in accordance with the laws of India. This document is an electronic record in terms of the Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Any disputes, difference or claim arising between the parties out of or in relation to or in connection with the Terms of Service, or the breach, termination, effect, validity, interpretation or application of this agreement as to their rights, duties or liabilities hereunder, shall be settled by the parties by mutual negotiations and agreement.

If for any reason, such dispute cannot be resolved amicably by the parties, the same shall be referred to and settled by way of arbitration proceedings, through reference to a sole arbitrator. The Act applicable to any or all of the proceedings arising out of this Agreement shall be the Arbitration and Conciliation Act, 1996 as amended from time to time.

The effectiveness, construction and enforcement of this Agreement shall be governed by Indian laws. The Parties hereby submit to the exclusive jurisdiction of the courts of New Delhi in respect of any dispute arising in connection herewith

Implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction to the Courts of New Delhi. Your obligations to pay the Payment Fees dues shall not be suspended during the pendency of such proceedings. 

 

GRIEVANCES

 

Any grievances can be addressed to the ‘Customer Care’ by way of email to care@renovationfactory.com. We shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.

 

DISCLAIMER

 

From time to time there may be information on the RenovationFactory.com website or in our catalog that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Renovation Factory reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. 

 

GENERAL TERMS AND CONDITIONS FOR THE SALE OF PRODUCTS

 

  1. We cannot entertain special requests for speed deliveries.
  2. Due to increased volume of orders, special servicing of packaging/gift wrapping can not be entertained during the Sale period.
  3. Discounted products sold during the Sale period are not eligible for exchange or return.
  4. No change in shipping/billing address will be entertained during the sale period.
  5. No other discount can be clubbed during the Sale period.
  6. Prices and discounts are subject to change without any prior intimation.
  7. Any purchase made before or post the sale will not be eligible for the discounted pricing.
  8. No change in shipping/billing address will be entertained during the sale period.
  9. No other discount can be clubbed during the Sale period.
  10. Gift cards and credit vouchers can be redeemed during the Sale period.
  11. The delivery time of your order may vary.

In case a broken/damaged product is received, please reach out to care@renovationfactory.com within 48 hours of receipt of your order with order details.

 

DISCLAIMER

 

Owing to the visual distinctions between the digital and the tangible, the colours and the surface finish of the product you receive may vary subtly from what you view on this website. The reason for this difference is screen calibrations and resolutions across varying displays.